Information
At Alluvia, we understand you might have questions about our cleaning and recruitment services. This section is designed to provide clear, concise answers to the most common queries, ensuring you have all the information you need to make informed decisions. We pride ourselves on our transparency and commitment to excellent service.
Frequently asked questions
Here you'll find answers to common questions about our cleaning services, recruitment solutions, and general inquiries about Alluvia. If you can't find what you're looking for, please don't hesitate to contact us directly.
Cleaning services questions
How do I book a clean?
Book online, via WhatsApp on [[phonenumber]], or call us directly. We'll confirm within 24 hours.
How much does it cost?
Regular cleaning starts from £15/hour. End-of-tenancy quotes are free and tailored to your property's specific needs.
What if I'm not happy?
We offer a 48-hour satisfaction guarantee — we'll re-clean at no extra cost if you're not completely satisfied.
Do I need to be home?
No. Many clients provide us with a key or access code. Rest assured, we are fully insured and trusted to handle your property with care.
Are your cleaners insured?
Yes — every cleaner is fully insured with £1m public liability, vetted, and employed via PAYE.
Do you offer end-of-tenancy cleaning?
Yes. Contact us for a free, no-obligation quote tailored to your requirements.
What areas do you cover?
We proudly serve Leicester, Birmingham, Coventry, and the surrounding Midlands areas.
How do I contact you?
You can reach us by phone, email at info@alluviasolutions.co.uk WhatsApp on [[phonenumber]], or through our website alluviasolutions.co.uk. We're here to help.
Recruitment solutions questions
For workers: is it legal and paid properly?
Yes — all workers are employed via PAYE and paid the Real Living Wage plus holiday pay.
For workers: any fees for workers?
No — our service is completely free for workers.
For workers: what roles?
We connect you with part-time roles in cleaning, warehousing, hospitality, and care support.
For workers: how to apply?
Join our WhatsApp group or message us directly for current opportunities.
For workers: who can apply?
Students and local residents across the Midlands are welcome to apply.
For employers: how does it work?
Tell us your staffing needs. We match you with vetted, PAYE workers. You receive one simple invoice.
For employers: what are your fees?
Our charge is £17–£20/hour, with workers receiving £13/hour plus holiday pay.
For employers: unhappy with a worker?
We offer a 4-week free replacement guarantee if you're not satisfied with a worker.
For employers: do you handle compliance?
Yes — we take care of all right-to-work checks, payroll, and associated paperwork.
For employers: where do you find workers?
We source workers from the student community and local residents across the Midlands.
General alluvia questions
Are you insured?
Yes — Alluvia is fully insured for all cleaning and recruitment services, including £1m public liability.
Do you cover my area?
We serve Leicester, Birmingham, Coventry, and the surrounding Midlands areas.
How do I pay?
Payment can be made via bank transfer or cash. Invoices are sent after service completion.
Can I book online?
Yes — you can easily book via our website, WhatsApp on [[phonenumber]], or by phone.
Do you offer quotes?
Yes — we provide free, no-obligation quotes for end-of-tenancy cleans and all recruitment services.
Are your workers vetted?
Yes — all workers are thoroughly vetted, right-to-work checked, and PAYE employed to ensure quality and compliance.
What makes alluvia different?
We're local, ethical, and handle all compliance aspects so you don't have to. Our commitment is to quality, transparency, and supporting both our clients and workers.
Still have questions?
If you couldn't find the answer you were looking for, please reach out to our friendly team. We're always happy to help and provide the clarity you need for our cleaning and recruitment services. Your peace of mind is our priority.